Terms of Use

1. Acceptance of Terms

Welcome to Strivana LLC. By accessing or using our website at www.strivanallc.com, engaging our services, or accessing any content provided by Strivana LLC ("Company," "we," "us," or "our"), you agree to be bound by these Terms of Use. If you do not agree to these terms, please do not use our website or services.

These Terms of Use constitute a legally binding agreement between you and Strivana LLC, a Delaware limited liability company, regarding your access to and use of our website and services. Please read these terms carefully before using our services.

We reserve the right to modify these terms at any time. Your continued use of our website and services following any changes indicates your acceptance of the modified terms.

2. Description of Services

Strivana LLC provides comprehensive managed Business Process Outsourcing (BPO) services and Virtual Assistant solutions to businesses and professionals. Our core services include but are not limited to:

• Executive Virtual Assistant Services: High-level administrative support, calendar management, email handling, travel coordination, and executive correspondence for business leaders and entrepreneurs
• Administrative Support: Data entry, document preparation, research, scheduling, and general office management tasks
• Customer Service and Support: Handling customer inquiries, support tickets, live chat, and phone support on behalf of our clients
• Marketing and Social Media Assistance: Content creation, social media management, email marketing, and digital marketing support
• Technical Support: IT assistance, software troubleshooting, and technical help desk services
• Recruitment and Talent Placement: Sourcing, vetting, and placing qualified virtual assistants with client businesses
• Specialized Industry Support: Dedicated virtual assistants for real estate, e-commerce, healthcare, legal, and other specialized industries

All services are subject to separate service agreements executed between Strivana LLC and clients. These Terms of Use apply to your use of our website and general services, while specific engagements are governed by individual service agreements.

3. Eligibility and Account Registration

By using our services, you represent and warrant that:

• You are at least 18 years of age
• You have the legal capacity to enter into binding contracts
• You will provide accurate, current, and complete information during registration and when requesting services
• You will maintain the accuracy of your information and promptly update it as necessary

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized access to or use of your account or any other breach of security.

We reserve the right to disable any user account at any time if, in our sole discretion, you have violated these Terms of Use or if we determine that your account poses a security risk.

4. User Obligations and Conduct

By using our services, you agree to:

• Use our services only for lawful purposes and in accordance with these Terms of Use
• Comply with all applicable local, state, national, and international laws and regulations
• Not use our services in any way that could damage, disable, overburden, or impair our servers or networks
• Not attempt to gain unauthorized access to any portion of our services, other accounts, or computer systems
• Not interfere with or disrupt the integrity or performance of our services
• Not use any automated means to access our services without our express written permission

You are prohibited from using our services to:

• Transmit any content that is unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, or otherwise objectionable
• Impersonate any person or entity or falsely state or misrepresent your affiliation
• Transmit any material that contains viruses, trojan horses, worms, or other harmful code
• Engage in any activity that violates the rights of others, including intellectual property rights

5. Intellectual Property Rights

5.1 Our Intellectual Property

All content, materials, and intellectual property on our website, including but not limited to text, graphics, logos, trademarks, service marks, trade dress, copyrights, patents, and software, are owned by Strivana LLC or licensed to us and are protected by United States and international intellectual property laws.

The Strivana name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of Strivana LLC. You may not use such marks without our prior written permission.

5.2 Limited License

Subject to your compliance with these Terms of Use, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use our website for your personal or internal business purposes. This license does not include:

• Modifying or copying our materials
• Using our materials for any commercial purpose other than intended service engagement
• Attempting to decompile or reverse engineer any software contained on our website
• Removing any copyright or other proprietary notations from our materials
• Transferring the materials to another person or "mirroring" the materials on any other server

5.3 Client Work Product

For services rendered under separate service agreements, work product created specifically for clients shall be owned by the client upon full payment, unless otherwise specified in the applicable agreement. Strivana LLC retains the right to use general methodologies, techniques, and know-how developed during the provision of services.

6. Confidentiality and Non-Disclosure

During the course of our relationship, you may have access to confidential and proprietary information belonging to Strivana LLC, our clients, or our virtual assistants. You agree to:

• Maintain strict confidentiality of all proprietary and confidential information
• Not disclose confidential information to any third parties without our prior written consent
• Use confidential information solely for the purpose of receiving our services
• Take reasonable precautions to prevent unauthorized disclosure of confidential information
• Return or destroy all confidential information upon request or termination of services

This confidentiality obligation survives termination of our relationship and continues for a period of five (5) years thereafter.

7. Payment Terms

For our services, the following payment terms apply:

• Service fees are as quoted and agreed upon in your service agreement or engagement letter
• Payment is due according to the billing schedule specified in your agreement (typically monthly in advance)
• We accept payment via bank transfer, credit card, or other approved methods as specified
• Late payments may incur additional fees at the rate of 1.5% per month or the maximum rate permitted by law
• Continued late payment may result in suspension or termination of services
• All fees are exclusive of applicable taxes, which are the responsibility of the client

For specific pricing information, please visit our homepage or contact our sales team.

8. Term and Termination

These Terms of Use remain in effect until terminated. We may terminate or suspend your access to our services immediately, without prior notice or liability, for any reason, including but not limited to:

• Breach of these Terms of Use
• Failure to pay fees when due
• Engaging in fraudulent or illegal activities
• Conduct that we determine, in our sole discretion, to be harmful to our business or other users

Upon termination:

• All licenses and rights granted to you shall immediately cease
• You must cease all use of our services and content
• Any outstanding payments become immediately due and payable
• Confidentiality obligations and intellectual property provisions remain in effect

9. Disclaimer of Warranties

OUR SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

• Implied warranties of merchantability and fitness for a particular purpose
• Non-infringement of intellectual property rights
• Accuracy, reliability, completeness, or timeliness of content
• That our services will meet your specific requirements or expectations
• That our services will be uninterrupted, timely, secure, or error-free
• That any errors in the service will be corrected

We do not warrant that the quality of any products, services, information, or other material obtained through our services will meet your expectations.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, STRIVANA LLC AND ITS DIRECTORS, EMPLOYEES, PARTNERS, AGENTS, SUPPLIERS, OR AFFILIATES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO:

• Loss of profits, revenue, data, or business opportunities
• Loss of goodwill or reputation
• Business interruption or cessation
• Personal injury or property damage
• Any other intangible losses

Our total liability for any claims arising under these terms shall not exceed the amount paid by you for services in the twelve (12) months preceding the claim, or $1,000, whichever is greater.

11. Indemnification

You agree to defend, indemnify, and hold harmless Strivana LLC, its officers, directors, employees, agents, contractors, and licensors from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or in any way connected with:

• Your access to or use of our services
• Your violation of these Terms of Use
• Your violation of any third-party rights, including intellectual property or privacy rights
• Your conduct in connection with our services
• Any content you submit, post, or transmit through our services

12. Governing Law and Dispute Resolution

These Terms of Use shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions.

Any dispute, controversy, or claim arising out of or relating to these Terms of Use, including the formation, interpretation, breach, termination, or validity thereof, shall first be attempted to be resolved through good faith negotiation between the parties.

If negotiation fails to resolve the dispute within thirty (30) days, the dispute shall be resolved through binding arbitration in Dover, Delaware, in accordance with the Commercial Arbitration Rules of the American Arbitration Association. The arbitrator's decision shall be final and binding on both parties.

Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in a court of competent jurisdiction to prevent irreparable harm pending the outcome of arbitration.

13. Changes to Terms

We reserve the right to modify or replace these Terms of Use at any time at our sole discretion. Changes will be effective immediately upon posting to our website. We will make reasonable efforts to notify you of material changes via email or through our services.

Your continued use of our services after any changes constitutes acceptance of the modified terms. If you do not agree to the new terms, you must stop using our services.

14. Severability

If any provision of these Terms of Use is found to be unenforceable or invalid by a court of competent jurisdiction, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect. The invalidity of any provision shall not affect the validity of the remaining provisions.

15. Waiver

Our failure to enforce any right or provision of these Terms of Use shall not constitute a waiver of such right or provision. Any waiver of any provision will be effective only if in writing and signed by an authorized representative of Strivana LLC.

16. Entire Agreement

These Terms of Use, together with our Privacy Policy and any applicable service agreements, constitute the entire agreement between you and Strivana LLC regarding your use of our services and supersede all prior or contemporaneous agreements, understandings, and communications, whether written or oral.

17. Contact Information

If you have any questions, concerns, or comments about these Terms of Use, please contact us: