Privacy Policy

1. Introduction

Strivana LLC ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our managed BPO (Business Process Outsourcing) and virtual assistant services.

By accessing our website at www.strivanallc.com or using our services, you consent to the practices described in this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

We are headquartered in Dover, Delaware, and provide managed virtual assistant services to businesses across the United States. Our mission is to connect world-class business owners with the top 1% of virtual talent while maintaining the highest standards of data protection and privacy.

2. Information We Collect

2.1 Personal Information You Provide

We collect personal information that you voluntarily provide to us when you:

• Fill out contact forms or request consultations
• Apply for virtual assistant positions through our careers portal
• Subscribe to our newsletter or blog updates
• Engage with us through social media or other communication channels
• Enter into service agreements as a client

This information may include:

• Full name, email address, and phone number
• Business name, company details, and industry information
• Billing and payment information (processed securely through third-party providers)
• Resume, CV, and professional background information (for job applicants)
• Any other information you choose to provide

2.2 Information Automatically Collected

When you visit our website, we may automatically collect certain information through cookies and similar technologies:

• IP address and browser type/version
• Device information and operating system
• Pages visited, time spent on pages, and navigation patterns
• Referring website addresses and exit pages
• Geographic location (country/city level)

3. How We Use Your Information

We use the information we collect for various business purposes, including:

• Service Delivery: Providing and maintaining our managed BPO and virtual assistant services
• Communication: Responding to your inquiries, support requests, and feedback
• Marketing: Sending promotional communications about our services (with your consent, which you can withdraw at any time)
• Talent Matching: Evaluating job applications and matching virtual assistants with appropriate client opportunities
• Website Improvement: Analyzing usage patterns to enhance user experience and website functionality
• Legal Compliance: Complying with applicable laws, regulations, and legal processes
• Security: Protecting against fraud, unauthorized access, and other security threats

4. Information Sharing and Disclosure

We do not sell your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: Trusted third-party vendors who assist us in operating our website, conducting our business, or providing services to you (e.g., payment processors, email service providers, CRM systems)
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as a business asset
• Legal Requirements: When required by law, court order, or governmental regulation, or to protect our rights, property, or safety
• With Your Consent: We may share information with third parties when you have given us explicit permission to do so

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand where our visitors are coming from. Cookies are small data files stored on your device that help us recognize you and remember your preferences.

Types of cookies we use:

• Essential Cookies: Required for the website to function properly
• Analytical/Performance Cookies: Help us understand how visitors interact with our website
• Functionality Cookies: Remember your preferences and settings
• Marketing Cookies: Used to deliver relevant advertisements and track their effectiveness

You can control cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for data transmission
• Secure data storage systems with access controls
• Regular security assessments and updates
• Employee training on data protection practices
• Confidentiality agreements with service providers

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

7. International Data Transfers

As a global managed BPO provider, we may transfer your information to countries outside of your jurisdiction, including to our virtual assistants and service providers located internationally. When we transfer personal data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

We comply with applicable data protection laws regarding international data transfers, including the use of standard contractual clauses where required.

8. Your Rights and Choices

Depending on your location and applicable laws, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Restriction: Request restriction of processing of your information
• Portability: Request transfer of your information to another party
• Objection: Object to processing of your information for certain purposes
• Withdraw Consent: Withdraw your consent at any time (where processing is based on consent)

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below. We will respond to your request within the timeframe required by applicable law.

Opting Out of Marketing: You can opt-out of receiving marketing communications from us at any time by clicking the "unsubscribe" link in our emails or contacting us directly.

9. Third-Party Services and Links

Our website may contain links to third-party websites or services that are not owned or controlled by Strivana LLC. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

We use the following categories of third-party services:

• Analytics providers (e.g., Google Analytics)
• CRM and marketing automation platforms
• Payment processors
• Communication and email service providers

10. Children's Privacy

Our services are not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately. If we become aware that we have collected personal information from a child under 18, we will take steps to delete that information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make changes, we will update the "Last Updated" date at the top of this policy.

We encourage you to review this Privacy Policy periodically. Your continued use of our website and services after any changes indicates your acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us: